Last Updated: August 14, 2025
At Da Island Marketplace, we aim to make every ride, delivery, and order smooth and hassle-free. We understand that sometimes things don’t go as planned. This Refund Policy explains when you may be eligible for a refund and how we handle requests.
Refunds may be considered in situations such as:
Wrong or missing items in your food or grocery delivery.
Order not delivered due to driver or restaurant issues.
Ride service not completed because of app or driver error.
Duplicate charges on your account.
Refunds are generally not provided for:
Change of mind after placing an order or booking a ride.
Providing the wrong delivery address or contact details.
Food quality or taste (we are not the restaurant but can pass on your feedback).
Delays caused by traffic, weather, or other factors beyond our control.
You must report any issues within 24 hours of the order or ride.
Contact us directly through the app or at 📧 daislandmarketplace@gmail.com with details of your issue.
Provide order ID, transaction details, and a clear explanation of the problem.
Each request is reviewed on a case-by-case basis.
Approved refunds will be issued to your original payment method or as app credits, depending on the situation.
Refunds may take 5–10 business days to appear in your account, depending on your bank or payment provider.
Please note: Da Island Marketplace is a platform that connects you with independent restaurants, stores, and drivers. While we do not directly prepare food or operate rides, we will do our best to support you and work with our partners to resolve issues fairly.
If you have any questions about this Refund Policy or wish to request a refund:
If you have any questions about this Privacy Policy or how your data is used, you can reach us at:
📧 daislandmarketplace@gmail.com
📍 45JH+QPM, Cassada Gardens, Antigua and Barbuda
